When ordering prescription items, if the prescription form is not completed in its entirety, your order will be delayed.
PRESCRIPTION PROCESSING

  • Please allow up to 3 days for new prescription verification and processing. If you have a prescription on file, we will do our best to ship it the next business day.
  • Please allow 1-2 days for vet approvals on orders that include prescription items.
  • Please allow for an additional 24-48 hours to process prescription orders



Ground orders generally take 3-5 business days when they leave our facility..


All shipping charges are based on total dollar amount. NO FOB CHARGES apply, unless the order is shipping to Alaska, Hawaii, or Virgin Islands. 

Heartland Vet Supply is not responsible for delays in shipping due to inclement weather. Your shipping charge will not be refunded if delivery is delayed due to weather. 


ALL ORDERS SHIPPING TO ALASKA, HAWAII, or VIRGIN ISLANDS WILL BE CHARGED A MINIMUM OF $8.95 ON ORDERS UNDER 2 LBS.
ORDERS OVER 2 LBS WILL BE CHARGED ACTUAL FREIGHT.

and DO NOT qualify for free shipping
Actual shipping rate will be added to your order and you will be notified of the difference.

Please note: Nebraska residents will be charged your city sales tax in addition to what appears on this order. This amount will be added to your final credit card charge.


We ship only to United States.

 Over $75Under $75
Standard Shipping*FREE$6.95
Overnight Delivery
(Vaccines Only)
$29.95$29.95


Free shipping on non-vaccine orders of $75 or more (before tax). Orders that qualify for free shipping will be shipped ground, or best way. Valid for contiguous USA orders only (AK, HI, and VI not included).

ORDERS OVER 2 LBS WILL BE CHARGED ACTUAL FREIGHT and DO NOT qualify for free shipping. Actual shipping rate will be added to your order and you will be notified of the difference. 

Please note that any order valued at over $400.00 requires a signature upon delivery.
You will need to have your order sent to an address where somebody will be able to sign for it. 

Fed Ex requires that any insured package over this amount must be signed for, NO EXCEPTIONS.  If a package is delayed due to not having somebody available to sign for it, Heartland Veterinary Supply will not be held responsible for the delay and/or possible loss and/or replacement of use on refrigerated items.

Heartlandvetsupply.com is not responsible for misdirected or undeliverable packages.